Ordering from EXCLUSIVE RING is easy! Once you find an item you would like to purchase,
simply click the "Add to Cart" button in that product's description page. You
can check the contents of your shopping cart at any time by clicking the "Cart"
button at the top of the page. If you decide to remove an item from your cart,
just click "Delete" to the right of the product you would like to remove. You
can also adjust the quantity of any product in your shopping cart. To do this,
type in the new quantity and click on the "Update Quantity" button at the bottom
of the shopping cart page. Assuming the quantity you have requested is
available, you will now see the adjusted quantities as well as your new subtotal
(if you enter a quantity that is greater than the quantity available, your
purchase quantity will reflect the maximum quantity available).
If you placed an order more than 10 days ago and would like to find out the
status, please send an email to firstname.lastname@example.org and
include your name, order number, and email address. A member of our customer
service team will reply with information about your order, such as if it has
been shipped, when it was shipped, or when we expect it to be shipped.
EXCLUSIVE RING accepts payment by credit card (Visa, MasterCard, American Express or Discover), either online through our secure server or by phone. We also accept payment by PayPal and Amazon Payments; orders placed using these payment methods must be placed online through our secure server. If you are paying via credit card and would prefer to place your order over the phone, please contact a member of our customer service team +90 212 852 81 53. Please note that credit cards will be charged only after an order has shipped from our fulfillment center, although an authorization will be obtained at the time the order is placed.
On average, orders arrive to the destination address in 2-3 weeks. The delivery time will depend primarily on two factors: item availability and shipping service.
Unless otherwise noted, all items available for purchase on the website are in stock. Items that are backordered contain a note indicating this fact as well as the expected delivery time frame.
During checkout, we will show you a list of available shipping services and their corresponding prices and timeframes. You may also view shipping charges and timeframes through the "Calculate Shipping" link in the shopping cart. Note some items carry a special delivery timeframe that may differ from that of other items from the same region -- these items are clearly labeled with the special timeframe on the product detail page (as well as in checkout).
If we determine that we will not be able to deliver an order within the promised timeframe, we will immediately contact you via email.
Refunds will be available for up to 60 days from the day you receive your order. You must request a Returned Merchandise Authorization (RMA) number during this 60-day period to qualify for a refund.
To request an RMA number, please log in to your myEXCLUSIVE RING account, visit the Orders &Returns section, and locate the order that contains the item(s) you would like to return. If your return is in any way a result of an error by EXCLUSIVE RING, we will provide you with a prepaid return label and will happily refund all applicable shipping costs paid on the product(s) you are returning.
If the return is not the result of an error by EXCLUSIVE RING, you will be responsible for all shipping and gift box costs incurred for the order and any costs associated with returning the item(s). Please send your return using a reliable carrier that offers tracking (such as UPS, FedEx, or Priority Mail). It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive at the returns center in their original condition.
IMPORTANT NOTE: Refunds will not be issued if the returned products have been damaged or altered in any way before arriving at the Returns Center.
No refunds will be available after the 60-day returns period has expired.
For more information on how to return items, please visit the Returns section of this page